Transparent pricing
Pay only for the conversations you use
No per-agent licences, no hidden fees. The first conversations every month are free, then you pay as you go with a spending cap you set yourself.
How pricing works
One price per conversation, no tiers, no surprises
There are no volume tiers to reach: every paid conversation always costs within the same range, whether you have a hundred or ten thousand.
| Conversations per month | Price per conversation (excl. VAT) |
|---|---|
| Conversations 1 to 100 | Free |
| From conversation 101 onward | €0.02 – €0.10 |
On average a paid conversation costs about €0.08.
The price of each conversation varies within the range based on its complexity. The first conversations every month stay free.
Listed prices are excluding VAT.
Start free
The first 100 conversations every month are free
Every month you get 100 conversations included at no cost: try Rivadesk on real customers before spending a cent.
Want predictable spend? Set a monthly cap, even just a few euros: once you reach it, the AI stops and you pay nothing more.
An ROI example: with an average order value of €75, if the AI converted just 2 of these 100 free chats, that would be €150 in revenue before you spend a cent. This is an illustration, not a promise: results depend on your store.
100
conversations included every month
Compared with competitors
With 500 conversations a month you spend about 6 times less
The same store, with 500 AI-handled conversations every month: here is the monthly bill with Rivadesk and with the most popular alternatives.
-
Rivadesk
€8 – €40
a month
100 conversations free every month, then €0.02 to €0.10 each, about €0.08 on average
-
Tidio
€350
a month
Lyro package for 500 conversations, resolved or not
-
Intercom
€247 – €468
a month
$0.99 per Fin "outcome", plus one agent seat
-
Gorgias
€348 – €571
a month
Every conversation is a ticket, plus AI Agent at $1.00 per interaction
Monthly list prices as of 10 October 2026, excluding VAT; dollars converted at the ECB rate of 9 October 2026. Intercom and Gorgias charge for AI only on the conversations it closes: the range goes from 50% to 100% of conversations charged.
Estimate your cost
What you'll actually spend
Drag the slider to the conversations you expect each month: the estimate uses the real price list and updates in real time.
100
First 100 free every month
Monthly estimate
from €0.00 to €0.00
estimated per month, excluding VAT
Zero surprises: set a daily or monthly spending cap and never exceed it.
Indicative estimate excluding VAT on the usage model; the final amount is the one shown on the invoice.
Spending cap
You never spend more than you decide
Set a limit and Rivadesk honours it: in case of abnormal spikes, spam, or unpaid invoices, the AI stops or routes to alternative channels. No surprise bills at the end of the month.
- Daily cap
- Set a maximum daily spend: once the threshold is reached, the AI stops and you stay in control.
- Monthly cap
- Define the month's budget and keep costs under control, project by project.
Pricing questions
Everything that matters before you start.
Ready to start?
Create your account in minutes: the first conversations of the month are free.