E-commerce

Support that knows your store

Connect your CMS and let AI answer about orders, shipping and products, paying only for real conversations.

Start free Estimate your cost

No card required. The first conversations each month are free.

Preview of a support conversation about an e-commerce order using the store's real data

The challenges of selling online

Customers want answers, right now

Repetitive pre- and post-sale questions steal precious time from your team. Rivadesk handles them for you.

“Where is my order?”

The AI reads the order status from your store and replies with real tracking and timelines.

“Is it available in my size?”

Catalog and availability always in sync: the AI recommends the right product from your inventory.

“Can I return this?”

Your policies become clear answers, and complex cases pass to an agent with no friction.

«They write when the shop is closed»

After hours the AI answers on its own and, if an agent is needed, collects the contact and opens a follow-up for the next day.

«How much is shipping?»

The AI answers with costs and timelines from your store data, with no made-up rates.

«I want to talk to someone»

A smooth handoff to a human with the full conversation context: customers don't have to start over.

How it helps you

Support that knows your store

Connect your CMS once and the AI works with your real data.

Connected to your store

Orders, shipping, catalog and customer profiles: the AI replies with real data through the CMS connectors.

Sell while you support

Product suggestions and pre-sale answers that turn questions into carts.

Agents when needed

Smooth handover to a human for returns, complaints and sensitive cases, with the full conversation context.

On your site and channels

A widget on your store and hosted chat pages, ready in minutes with no developers.

Conversations already organized

The AI labels chats on its own — «Refund request», «Shipping issue», «Product question», «Hot lead» — and you filter orders and leads by category, with no manual sorting.

Answers even after hours

During business hours the customer sees your direct channels; at night and on weekends the AI answers and collects contacts, so no request goes unanswered.

More than a chat

Inside the conversation the AI shows mini-interfaces and improves on its own thanks to your operators' work.

Product carousel in chat

The AI suggests real products from your catalog as clickable cards, right inside the conversation.

Conversational forms

Contact forms and leads captured inside the chat, without sending the customer to another page.

Answers with cited sources

Every answer shows where it comes from: the customer sees the real sources, not made-up text.

Learns from its mistakes

If the AI gets it wrong, the operator corrects it right from the chat and creates a FAQ on the fly: the knowledge base grows by itself.

It works alongside you

Works with the channels you already use

Rivadesk doesn't replace your channels: it supports them, following the rules and hours you set.

Priority to your channels

During business hours you show your direct contacts first, so anyone who wants to can reach you without going through the AI.
The AI covers after hours

When you're closed, the assistant answers on its own and collects the details of whoever writes, so no contact is lost.
Follow-up without losing anyone

If the AI can't answer, it asks the customer how they'd like to be contacted back and opens a follow-up for your team.

Costs under control

Always know the most you'll spend

You pay per conversation and set a spending cap: no surprises on the invoice, even during traffic spikes or spam.

You set a daily or monthly spending cap: beyond that threshold the AI stops on its own.
The cost of every conversation is calculated in real time, so spending always stays predictable.
When the budget runs out, requests are routed to your channels or an operator, without blocking the customer.