Costs under control
You decide how much to spend. To the cent.
Set a daily or monthly spending cap and Rivadesk will never exceed it. No surprises at the end of the month: you set the limit up front, and it always stays in your hands.
You set the budget, not the AI.
Always on your channels
It answers on its own, and hands over to you at the right moment
The only helpdesk that truly integrates with the channels you already use. The AI handles requests on its own; when you’re needed, if you’re online it connects you instantly on your favourite channel (WhatsApp included), and if you’re offline it captures the lead so you can call the customer back as soon as you can.
No request lost, no customer left waiting.
Installed in a few minutes
Choose the platform. The AI shows up on the store.
Shopify, WooCommerce, PrestaShop or Magento: you install the official app or plugin from the platform page.
From the install to the chat on your store, without a long project.
Try it for your site
Market data
Answer instantly, convert more
These aren't our numbers: they're the industry data on what happens when an AI assistant answers shoppers' questions in real time and thoroughly.
- conversion of visitors who talk to the AI, versus those who don't (12.3% vs 3.1%)
- 4x
- increase in whole-site conversion with proactive chat and a complete knowledge base
- +8-30%
- higher average order value, thanks to contextual product recommendations
- +15-25%
- abandoned carts recovered with proactive AI interventions
- 20-35%
Industry data 2025-2026 (sources: Rep AI across 17 million sessions, Shopify, McKinsey, Forrester). These are market benchmarks, not guaranteed results: Rivadesk is in early access and the real impact depends on your store and the completeness of your knowledge base.
Integrations
Connects to your e-commerce
The AI answers with your store's real data. Through the CMS integration it knows details about orders, products, shipping and more — so it can help your customers just like you would.
Trust and control
GDPR-first, costs under control
An honest product: your data stays protected and spending never surprises you.
- GDPR compliant
- Consent managed with a native CMP and full transparency on the AI processing of conversations.
- Data stored in the EU
- European infrastructure and encryption: your customers' data stays where it should.
- Set a spending cap
- Define a daily or monthly limit: Rivadesk never exceeds it, so the budget stays yours.
More than chat
The capabilities that set you apart
Details that change everyday work: the AI doesn't just answer, it organizes, learns, and never leaves a customer halfway.
Automatic labels and priorities
While it assists, the AI reads the conversation and applies labels such as «Refund request», «Shipping issue», «Frustrated customer» or «Hot lead», and detects the mood. Filter inbox and leads by label and immediately see what needs attention.
Learns from its own mistakes
If an answer isn't right, the agent corrects it straight from the conversation: the fix becomes a new FAQ. The knowledge base grows from daily work, with no complicated menus.
Interactive answers, not just text
Inside the chat the AI shows clickable product carousels, forms to capture contacts, and the cited sources next to the answer: a mini-app, not a wall of text.
Works alongside your channels
Configure Rivadesk to work with the channels you already use: during business hours the customer sees your direct contacts; after hours the AI answers on its own and collects leads to follow up.
No customer left halfway
When the AI can't answer, it naturally asks how the customer prefers to be contacted and opens a follow-up for your team. No lost conversations.
Spending cap under control
Set a monthly cap and, if you need it, a daily one: when you hit the limit, the AI stops in time. No surprise spikes or bills.
Pricing
You only pay for real usage
You pay as you go, only for what you use. You can estimate the cost right away — and a cap you set yourself.
100
First 100 free every month
Monthly estimate
from €0.00 to €0.00 /month
Zero surprises: set a daily or monthly spending cap and never exceed it.
Indicative estimate on the pay-as-you-go model; the numbers come from the real price list.
How you install
Three steps, then it answers
Choose the platform, install the app or plugin, and the AI answers your customers.
-
01
Choose the platform
Shopify, WooCommerce, PrestaShop or Magento. Each has its own page with the install steps.
-
02
You install it
The app from the store, or the official plugin or module. The steps live on the platform page.
-
03
The AI answers
On the store it answers using the catalog and orders. You set the spending cap.
Frequently asked questions
Answers to the most common questions before you start.
From the blog
Latest articles and guides
Practical advice on AI support, e-commerce and lead generation, updated regularly.
-
3 min read
AI assistant for e-commerce: install without registering
Download the plugin or install the app: the account and widget are created for you. The four platforms, where the invoice goes, and the fifth choice if you do not have one of these stores.
Ready to give better answers?
Install for free today or estimate in a minute what Rivadesk would cost for your usage volume.