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The platform

Four pillars that work together to close conversations

No endless checklist. Rivadesk combines AI grounded in your content, an operational inbox, a widget ready anywhere, and transparent billing: every pillar is built to help you answer better and spend less.

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How it really works

The four pillars of Rivadesk

Each pillar brings a concrete benefit and proof: what it does, how it does it, and where to dig deeper.

AI grounded in your real content

Answers come from your knowledge base, not a generic model: no hallucinations, more useful answers on the first try.

  • Semantic retrieval over your documents, FAQs, and policies: the AI cites what you actually wrote.
  • Sources cited in chat: visitors see where information comes from and you control what can be used.
  • When there isn't enough context, the AI says so and offers a handoff to an agent instead of making something up.
AI processing transparency
Preview of an AI reply with sources cited from the knowledge base

Inbox, ticketing, and follow-up in one flow

One shared queue for every conversation, with states and assignments that keep the team aligned from the first message to resolution.

  • Assignment, states, and priorities with real-time WebSocket updates across operators.
  • Built-in ticketing: turn a chat into a trackable case without switching tools.
  • Scheduled follow-ups to reopen pending conversations and never lose a customer.
Discover the e-commerce solution
Preview of the operator inbox with assigned conversations and states

Widget and hosted chat pages, ready anywhere

Bring support to your site in minutes, or share a link to a full-screen chat where you have no site.

  • Vanilla JavaScript widget with Shadow DOM: isolated styles, zero conflicts with your theme.
  • Customize colours, logo, and copy to stay consistent with your brand.
  • Hosted chat pages: a full-screen link for social, ads, or in-store QR codes—no customer website required.
See the integrations
Preview of the Rivadesk chat widget embedded in a website

Multi-tenant with transparent billing

A solid base for those who run multiple projects or clients: isolated data, clear roles, and pay-as-you-go costs with no surprises.

  • Company-scoped data isolation with Eloquent global scopes and superadmin, manager, and operator roles.
  • Pay-as-you-go billing—you pay for real conversations: set a spending cap and never overshoot.
  • Built for agencies and partners: multiple projects managed from the same workspace.
Calculate your cost
Preview of multi-project management with a transparent cost estimate

More than chat

The capabilities that set you apart

Details that change everyday work: the AI doesn't just answer, it organizes, learns, and never leaves a customer halfway.

Automatic labels and priorities

While it assists, the AI reads the conversation and applies labels such as «Refund request», «Shipping issue», «Frustrated customer» or «Hot lead», and detects the mood. Filter inbox and leads by label and immediately see what needs attention.

Learns from its own mistakes

If an answer isn't right, the agent corrects it straight from the conversation: the fix becomes a new FAQ. The knowledge base grows from daily work, with no complicated menus.

Interactive answers, not just text

Inside the chat the AI shows clickable product carousels, forms to capture contacts, and the cited sources next to the answer: a mini-app, not a wall of text.

Works alongside your channels

Configure Rivadesk to work with the channels you already use: during business hours the customer sees your direct contacts; after hours the AI answers on its own and collects leads to follow up.

No customer left halfway

When the AI can't answer, it naturally asks how the customer prefers to be contacted and opens a follow-up for your team. No lost conversations.

Spending cap under control

Set a monthly cap and, if you need it, a daily one: when you hit the limit, the AI stops in time. No surprise spikes or bills.

Ready to see the pillars in action?

Start free in minutes, or estimate what you'll spend right now with the pay-as-you-go calculator.

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