Trust center
Security and privacy, no compromises
GDPR, data stored in the EU, encryption and full transparency about how AI handles conversations.
A European product, built GDPR-first: no data sold, no tracking before consent.
Our commitments
Four pillars, zero compromises
What you can count on from day one, without window-dressing certifications.
GDPR compliant
We process personal data under the GDPR, with clear legal bases and a data processing agreement (DPA) ready for our customers.
Data hosted in the EU
Infrastructure and databases live in the European Union: your data and your customers' data never leave the EU.
Encryption in transit and at rest
All traffic travels over TLS and data at rest is encrypted. Connector credentials stay server-side only.
Transparent AI
The AI answers from your real content and never uses your conversations to train public models.
AI transparency
How AI handles conversations
No black boxes: we explain what goes into the model, what doesn't, and where the data ends up.
- Answers are grounded in the content you upload to the knowledge base, not made-up sources.
- Your conversations are not used to train third-party models.
- Visitors always know they're talking to an AI assistant, and a human agent can step in at any time.
- E-commerce connector credentials stay server-side, with signed requests and anti-abuse protections: your store's data never passes through the browser or the AI model.
Sub-processors
The providers that help us deliver the service
We rely on a small set of sub-processors (EU hosting, email delivery, AI models), each bound by data processing agreements. The up-to-date list is part of our DPA.
Consent & cookies
You decide, before anything runs
We use a native consent management platform (CMP) with Consent Mode v2: no tracking cookies or third-party scripts load before you consent, and you can change your mind anytime.
Questions about security or compliance?
Talk to us: we answer concretely, with no window dressing.