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Rivadesk Rivadesk.
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Magento

Installation

The AI assistant on your Magento store

Unpack the module, run the commands, and the AI reads the catalog and orders.

No signup · No card · 100 free chats every month

Rivadesk widget on a product page: the customer asks about the monitor resolution and the assistant answers from the catalog.

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What happens when you install

  1. 1

    You install the module

    A few minutes, from the terminal. Unpack the zip into app/code/Rivadesk/Connector and run the commands: the account and widget are created for you.

  2. 2

    The AI reads the store

    A few minutes. The Magento catalog and orders become the context for replies.

  3. 3

    It answers customers

    Right after that. The chat appears on the storefront and answers with store data.

Magento admin with the Rivadesk menu open on the Dashboard and its seven items

What it does for your customers

  • Products and availability

    It searches the Magento catalog and recommends real products, with the store's price and stock.

  • Orders and shipping

    It answers “where is my order?” with status and tracking taken from Magento.

  • Leads after hours

    When the team is away, it collects the contact and leaves it ready for a follow-up.

  • In the customer's language

    It replies in the visitor's language, including shoppers from another country.

Chat on the Magento storefront: the customer asks about a product and an order, and the assistant answers with store data

You manage it inside Magento 2

Open Rivadesk inside Magento. The menu has these seven items, the same ones as the module admin.

Magento admin with the Rivadesk menu open on the Dashboard and its seven items
  1. Dashboard
  2. All Chats
  3. Leads and follow-ups
  4. AI Knowledge
  5. Chat appearance
  6. Behavior
  7. Pricing and Max Spend

What it costs and where you pay

The included allowance is 100 every month.

After the included allowance: €0.02 to €0.10 per conversation, about €0.08 on average, with a spending cap.

The Rivadesk invoice arrives at the end of the month, or when usage reaches €200.00. You pay it with a secure link (Stripe), and no card is stored. If unpaid invoices go over €100.00, the chat pauses until you settle them.

Requirements and installation

You need PHP 8.2, 8.3, or 8.4, and magento/framework 103.0.7 or later, below 104: Magento Open Source or Adobe Commerce 2.4.7 and later releases on that framework line.

  1. 1

    Unpack the zip into app/code/Rivadesk/Connector. registration.php must sit in that folder.

  2. 2

    From the Magento root, run the commands below: they enable the module, upgrade the schema, and flush the cache.

  3. 3

    Open RivaDesk AI Chat in the admin: the account and widget are created for you.

Commands to run from the Magento root

bin/magento module:enable Rivadesk_Connector && bin/magento setup:upgrade && bin/magento cache:flush
Forward it to your developer

Trust and uninstall

  • Encryption in transit and at rest

    All traffic travels over TLS and data at rest is encrypted. Connector credentials stay server-side only.

  • GDPR compliant

    We process personal data under the GDPR, with clear legal bases and a data processing agreement (DPA) ready for our customers.

  • Data hosted in the EU

    Data is stored in the EU; some providers may process it in the USA under standard contractual clauses.

  • Clean uninstall

    Disable or uninstall the module and the chat turns off on the store. Uninstall notifies Rivadesk and deletes the module data on the store. The account and conversations stay on Rivadesk.

Frequently asked questions

No. Unpack the zip into app/code/Rivadesk/Connector and run the commands: the account and widget are created for you, and this month's included conversations are already there.

The Rivadesk invoice arrives at the end of the month, or sooner if usage reaches the threshold. You pay it with a secure Stripe link, and we do not store a card. If unpaid invoices go past the tolerance, the chat pauses until you settle them.

Install happens in the terminal: unpack the zip and run the three commands. If you do not use the shell, forward this page to your developer: the email includes the link, the download, and the commands.

Yes. Disable or uninstall the module and the chat leaves the store. Uninstall notifies Rivadesk and deletes the module data on the store. The account stays, and the store reconnects when you enable the module again.

Yes. The assistant replies in the visitor's language. After hours it can also collect a contact for your team.

No. Download the new zip from this page, replace the files in app/code/Rivadesk/Connector, and run setup:upgrade and cache:flush again. The account and conversations stay on Rivadesk.

Install it on your store

No signup and no card. This month's included conversations start when the module is enabled.