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Installation

The AI assistant on your Shopify store

Install the app, the AI reads your catalog and orders, and it answers customers.

Install from the App Store

No signup · No card · 100 free chats every month

Rivadesk widget on a product page: the customer asks about the monitor resolution and the assistant answers from the catalog.

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What happens when you install

  1. 1

    You install the app

    About 2 minutes. From the Shopify App Store you approve the permissions and the app opens in your admin.

  2. 2

    The AI reads the store

    A few minutes. The store catalog and orders become the context for the answers.

  3. 3

    It answers customers

    A few clicks. You turn the chat on from the theme, in App embeds, and it answers on the storefront.

What it does for your customers

  • Products and availability

    It searches the catalog and recommends real products, with the store's price and availability.

  • Orders and shipping

    It answers «where's my order?» with status and tracking taken from Shopify.

  • Leads after hours

    When the team is away, it collects the contact and leaves it ready for follow-up.

  • In the customer's language

    It replies in the visitor's language, including shoppers from another country.

Storefront chat: the customer asks about a product and an order, and the assistant answers with store data

You manage it inside Shopify

Open the app inside Shopify. The menu has these seven items, all in the admin.

Shopify admin with the app open on the Dashboard and the menu items
  1. Dashboard
  2. All Chats
  3. Leads and follow-ups
  4. AI Knowledge
  5. Chat appearance
  6. Behavior
  7. Pricing and Max Spend

What it costs and where you pay

The included allowance is 100 every month.

After the included allowance: €0.02 to €0.10 per conversation, about €0.08 on average, with a spending cap.

Past the allowance, you approve a spending cap on Shopify and pay only for usage, on your Shopify bill.

Until you approve that subscription, the AI stays paused and does not reply beyond the included allowance.

Shopify screen to approve the subscription and the spending cap

Requirements and installation

Install from the App Store, approve the permissions, and the app opens in your admin.

  1. 1

    Install the app from the Shopify App Store.

  2. 2

    Approve the permissions Shopify asks for.

  3. 3

    The app opens in your admin: you set up the chat from there.

Trust and uninstall

  • Encryption in transit and at rest

    All traffic travels over TLS and data at rest is encrypted. Connector credentials stay server-side only.

  • GDPR compliant

    We process personal data under the GDPR, with clear legal bases and a data processing agreement (DPA) ready for our customers.

  • Data hosted in the EU

    Data is stored in the EU; some providers may process it in the USA under standard contractual clauses.

  • Clean uninstall

    Uninstall the app from Shopify: the chat turns off on the store and the connection closes. Connector data is deleted with Shopify's data erasure request.

Frequently asked questions

No. Install the app from the Shopify App Store: the account and the assistant are created for you, and this month's included conversations are already there.

Beyond the allowance, the AI replies only after you approve the Shopify subscription with the cap you choose. You pay on your Shopify invoice. Until you approve, the AI stays paused.

No. You do not upload files or edit theme code: you install from the App Store, approve the permissions, and the app opens in your admin.

Yes. Uninstall the app from Shopify: the chat leaves the store and the connection closes. Connector data is deleted with Shopify's data erasure request.

Yes. The assistant replies in the visitor's language. After hours it can also collect a contact for your team.

Install it on your store

No sign-up and no card. This month's included conversations start when the app is in your admin.

Install from the App Store